Branch Operational Support Specialist
Join PT Lesca Gadai Premier, a leading financial services provider in Indonesia, as our Branch Operational Support Specialist in Jakarta Selatan. In this critical role, you will ensure the smooth and efficient operation of our branch by providing operational support, managing customer inquiries, and maintaining accurate records. This position offers a dynamic work environment and the opportunity to grow within a reputable financial institution.
As a Branch Operational Support Specialist at PT Lesca Gadai Premier, you will be part of a team dedicated to delivering exceptional customer service and maintaining the highest standards of operational excellence. You will work closely with our branch staff to ensure all transactions are processed accurately and efficiently, using our in-house developed system, Lesca Gadai Premier System (LGPS).
Daily, you will handle customer inquiries, assist in transaction processing, and provide support in maintaining the branch's cleanliness and organization. This role is perfect for someone looking to leverage their operational skills in a fast-paced financial environment.
📋 Tanggung Jawab Pekerjaan
- Provide operational support to branch staff to ensure smooth and efficient transaction processing.
- Handle customer inquiries and resolve issues promptly and professionally.
- Maintain accurate and up-to-date records using LGPS.
- Assist in maintaining the branch's cleanliness and organization.
- Support the branch manager in achieving daily operational targets.
- Collaborate with other branches and departments to ensure seamless operations.
- Participate in training and development programs to enhance operational skills.
- Ensure compliance with company policies and procedures.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in a similar operational support role in the financial services industry.
- Proficient in using LGPS and other relevant financial software.
- Strong communication and interpersonal skills.
- Attention to detail and ability to work under pressure.
- Good knowledge of Indonesian financial regulations and practices.
- Familiarity with customer service best practices.
- Ability to work both independently and as part of a team.
- High school diploma or equivalent.
🛠️ Keahlian
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