Guest Relations Officer (GRO) - Luxury Hospitality in Bali

Join PT Paradigm Divitae Nusantara as a Guest Relations Officer (GRO) in the heart of Badung, Bali, and become the face of exceptional hospitality in one of Indonesia’s most sought-after tourist destinations. This role offers a unique opportunity to work in a luxury hotel setting, where every guest interaction is a chance to create unforgettable experiences. As a GRO, you'll be the first point of contact for our discerning guests, ensuring their stay is seamless, enjoyable, and memorable.

Our hotel is renowned for its impeccable service and attention to detail, and we're looking for a passionate and professional GRO to uphold our standards. In this role, you'll handle a variety of tasks, from greeting guests at the front desk to coordinating special requests and resolving any issues that may arise. You'll work closely with our team to ensure that every guest feels valued and appreciated, and that their time with us is nothing short of exceptional.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere
• Handle front desk operations, including check-ins, check-outs, and guest registrations
• Coordinate and assist with special requests, such as room upgrades, dining reservations, and transportation arrangements
• Provide excellent customer service and resolve guest inquiries and complaints professionally and efficiently
• Assist with housekeeping and maintenance requests to ensure guest satisfaction
• Maintain accurate and up-to-date guest records and communication logs
• Promote the hotel's amenities, facilities, and local attractions to enhance the guest experience
• Work collaboratively with the housekeeping, dining, and other departments to ensure seamless guest services

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in guest relations, hospitality, or a related field
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively
• Strong customer service orientation and the ability to handle difficult situations with professionalism
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with both local and international guests
• Proficiency in using hotel management systems (HMS) and customer relationship management (CRM) software
• Ability to work in a fast-paced environment and meet tight deadlines
• Willingness to learn and adapt to new technologies and processes
• Valid ID card and the ability to work in a team-oriented setting

🛠️ Keahlian

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